A role enabling apprentices to build a sound knowledge in insurance and customer service, as well as office-based work.
- Answering inbound calls
- Providing changes to existing policies such as change of vehicle, change of address and adding drivers
- Providing new business quotes to new and existing customers
- Passing over calls for non-motor or home insurance products to other members of staff
- Speaking with underwriters about policies
- Responding to customer queries by phone and email, with occasional in-person queries
- Dealing with payments for policies over the phone