Jack Carpenter – Level 3 Hospitality Supervisor Apprentice

In a matter of months, Jack Carpenter will be living his dream of falling asleep in one country and waking up in another when he starts his career with Marella Cruises.  

The 22-year-old apprentice is looking forward to life at sea working as a customer assistant and has a clear career plan. The former All Saints pupil joined the College as a level 2 hospitality apprentice whilst gaining vital on-the-job experience working at the well-known Future Inn at Plymouth’s International Business Park. 

Now nearing the end of his Level 3 Hospitality Supervisor Apprenticeship, the past few years have given Jack the opportunity to build up his experience of working in various hotel and hospitality roles, including managerial positions.  

Jack said: “This Apprenticeship has been particularly helpful for developing people management skills. My specialism is in front office supervision - so managing the front desk and the various reception activities, dealing with reservations, that sort of thing. In this role, we are often a guest’s first point of contact on arrival and also when they need assistance.  

“You meet so many different types of people in this industry, and the theory we have learnt has been really useful for explaining how and why a person might react or behave in a particular way.” 

Jack added: “The staff at City College have really helped me to get the most out of this Apprenticeship to support my career goals and they are all very knowledgeable about the industry, its history and possibilities for the future.”