The post holder will provide administrative support to various departments across Yeovil College for the duration of the training programme. This exciting opportunity will allow you to work in a range of areas on a 6-month rotational basis allowing you to develop your transferable skills in customer service and general administration.
- Interaction with a range of internal and external customers verbally and face-to-face
- Making and receiving telephone calls
- Responding and writing emails
- Knowing how to use Office Software and other IT systems competently and being able to coach others to use the IT systems
- Creating documents including spreadsheets from the outset and coaching others to also create the documents and spreadsheets
- Handling mail
- Filing
- Updating of databases/spreadsheets including data analysis
- Writing letters
- Dealing with customer enquiries including handling difficult enquiries
- Being able to work in a team being able to challenge colleagues in a professional manner when required
- Becomes a role model in the team and pro-actively coach others in a range of tasks when required
- Communicate with internal and external customers and stakeholders in a professional manner
- Can demonstrate good decision making to include an informed and respected choice
- Know how to perform financial processes including billing, invoicing, and purchase orders
- Evaluating processes and making recommendations for improvements and presenting to management
- Understands social media platforms and ability to respond to posts accordingly
- Manage resources to include equipment/facilities
- Organise meetings/events/travel and or accommodation
- Takes minutes from meetings
- Adhering to GDPR throughout the job-role championing adherence to all relevant regulations and laws in their everyday job-role